Notice: TELUS Temporary Interruption

Posted: April 6, 2021

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EMERGENCY RELEASE ADVISORY FROM TELUS COMMUNICATIONS

 

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TELUS RELEASE ADVISORY #: 1916433
COMMUNITY:
TOFINO, BC; OPITSAT, BC

START TIME (YYYY-MM-DD / 24 Hour Clock): 2021-04-08 / 08:00 Pacific Time zone
END TIME (YYYY-MM-DD / 24 Hour Clock): 2021-04-08 / 18:01 Pacific Time zone

ESTIMATED OUTAGE: 1800 second(s)

REASON FOR RELEASE: Please be advised, that TELUS Communications will be upgrading telecom equipment in the TOFINO, BC; OPITSAT, BC area. It will be necessary to temporarily interrupt service to all residential and business telephones beginning with an area code of (250) and local exchange # 725 which will allow us to complete the required work. Every effort will be taken to minimize this service interruption and we apologize for any inconvenience this may cause.

 

IMPACT DETAILS:

 

  • Local calling within the area of the isolation will not be available.

 

  • Inbound and outbound local calling to and from the area of the isolation will not be available.

 

  • Inbound and outbound long distance calling to and from the area of the isolation will not be available

 

  • Dialing “911” (Emergency service) from a landline within the area of the isolation will not be available

 

  • Dialing the local exchange 10 digit # for Emergency services from a landline will not be available.

 

  • Dialing from a landline to a cellular and dialing from a cellular to landline will not be available

 

  • TELUS Mobility cellular-to-cellular calling within the area of the isolation will be available

 

  • TELUS Mobility cellular-to-cellular calling to and from the area of the isolation will be available

 

  • Dialing “911” from a TELUS Mobility cellular within the area of the isolation will be available

 

  • Dialing the local exchange 10 digit # for emergency services from a TELUS Mobility cellular will be available

 

  • Can the window be narrowed down? If not, please state the reason why? Outage will be around 30 mins, we will make every effort to minimize outage time.

 

  • There may be some local exchange numbers, including emergency numbers that are call forwarded to another exchange and those numbers may not be available.

 

Customers requiring further details on this advisory are asked to please email TELUS National Change Management at Releases@TELUS.com. Every effort will be made to respond to your request in a timely manner. TELUS National Change Management - 1-800-516-3777 / 07:00-16:00 MT / Monday - Friday.