Emergency Notifications

Introducing Voyent Alert! Coming 2020.

In times of crisis, it is important that the public has access to trusted, timely and accurate information to ensure their own safety and that of their family and loved ones.

In response to this need, the District of Tofino has chosen Voyent Alert! as the new communication service provider for these kinds of events.

What about One Call Now?

If you already have an account with One Call Now you will not have to re-register!

Staff are working with Voyent Alert! to migrate existing users into the new system. Your privacy is paramount in this process and no information volunteered or derived is shared or used for marketing or data harvesting purposes; all information will be stored in Canada and you can unsubscribe at any time.

The District is phasing out the use of "One Call Now" and "Voyent Alert!" will go live to the public in early 2020. One Call Now will still be accessible for any emergencies during the transition period, however we will no longer be testing One Call Now with the tsunami siren tests on the first Friday of each month. 

Why is the District switching to Voyent Alert! from One Call Now?

District staff began researching and testing new emergency notification systems in response to community feedback and debriefing after the distant tsunami warning on January 23rd, 2018.

In consultation with other Island municipalities that use the system (such as the Town of Qualicum Beach, City of Parksville and City of Nanaimo), Voyent Alert! was chosen to keep our community better informed in times of crisis.

To limit notification fatigue, Voyent Alert! allows users to choose their favourite notification method, whether you prefer emails, texts, phone calls, or mobile app alerts. Voyent Alert! also allows subscribers to create and track multiple locations such as “Wickaninnish School”, “Chesterman Beach”, or “My House” in order to deliver content that is customized to the recipient’s saved locations and circumstances - something that the One Call Now service is not capable of.

Have More Questions? Click Here for an FAQ about the system. 

What You Can Expect

Personalized Communications: Voyent Alert! provides informative communications. Critical information such as the distance and direction from an incident, time of intercept and preferred evacuation routes from your tracked locations are provided.

Track Multiple Locations: Voyent Alert! allows you to create and track multiple locations such as “Wickaninnish School”, “Chesterman Beach” or “Mom’s House” . Any event or communication related to your tracked locations will be sent to you along your preferred communication channel.

No Message Fatigue: Voyent Alert’s smart alerting capabilities ensure that you will only get notified when a communication is relevant to you or one of the locations you are tracking.

Communications Your Way: Receive alerts over a wide variety of communication channels including mobile apps, text/SMS alerting, email or voice calling. You can register for all or one of them.

Privacy is Paramount: Registration is anonymous, and no information volunteered or derived is shared or used for marketing or data harvesting purposes. Locational information from your tracked locations is only used to determine its proximity to an alert event and to provide critical context within the communications (such as distance and direction).

Leaving is Easy: Both mobile applications and web-based accounts provide access to an unsubscribe feature accessed via the menu icon on the top left of the screen/page. If the service isn’t working out simply click on the “Unsubscribe” button and you won’t be hearing from us again.

Privacy Information:

The Voyent Alert! Service is inherently anonymous in nature and names or personal information are not required for service enrollment. The Company commits that any personal, locational, and / or identifying information that you may subsequently volunteer through your use of the Voyent Alert! Service will be kept strictly confidential. Such information will not be disclosed or shared with anyone other than to the organization/municipality whose communication service you are registering for, unless such disclosure is demanded by court order. (Click to view full Voyent Alert! Privacy Policy)

  • FOIPPA Statement: Voyent Alert! may collect personal information on behalf of the District of Tofino for the purpose of notifying individuals of emergency communications (s. 26 (c) of FOIPPA). Questions regarding this collection can be directed to Keith Orchiston, Emergency Program Coordinator, korchiston@tofino.ca.

Contact Us

Keith Orchiston
Emergency Program Coordinator

(T) 250-725-3229 ext. 708
(F) 250-725-3775
(E) korchiston@tofino.ca

Follow @TofinoEmergency